PRIVACY POLICY

Effective Date: February 10, 2025

1. Collection of Information
We collect information in several ways, including:

• Non-Personally Identifiable Information: This includes tracking activity through your IP address, browser type, device information, and most-recently-visited URL.
• Personally Identifiable Information (PII): We collect PII only when you voluntarily provide it, such as when you fill out a form or contract, register for services, or communicate with us. This may include your name, phone number, email address, and mailing address.

 

2. Use of Information
We use collected information to:

• Provide, operate, and improve our services,
• Communicate with you regarding inquiries, service updates, or customer support,
• Conduct internal analysis, trend tracking, and administrative functions,
• Facilitate direct one-on-one SMS communication with established customers (we do not send promotional SMS messages).

We are fully committed to protecting your privacy. Your personal information will not be transferred, shared, sold, or disclosed to any external organizations under any circumstances. All data collected is used solely for the purposes described in this policy and is handled with the highest standards of security and confidentiality. If you have any questions or concerns regarding your data or this privacy policy, please contact us at info@olivermechanicalinc.com or (603) 621-9063. Your data will not be transferred, shared, or disclosed to external organizations under any circumstances.

3. SMS Communication
By providing your phone number, you consent to receive conversational messages from Oliver Mechanical Inc. Message frequency may vary. On average, 1–2 messages per month. To opt out of receiving SMS messages, reply STOP at any time. For assistance, reply HELP to any message or contact us at info@olivermechanicalinc.com. Standard message and data rates may apply. For details on how your information is handled, please review our Privacy Policy at https://www.olivermechanicalinc.com/company/privacy-policy/.

SMS Opt-In Policy: Consumers may opt in to receive SMS messages from Oliver Mechanical Inc. by texting 'YES' to the designated number. By opting in, the consumer agrees to receive business, service-related, and/or customer support information from Oliver Mechanical Inc. Message frequency may vary, with an average of 1–2 messages per month. Message and data rates may apply. For help, text HELP or INFO.

SMS Opt-Out Policy: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. After you opt out, we may send you a confirmation message to verify your request. If you need further assistance, contact us at comms@olivermechanicalinc.com.

SMS Messaging Rates: Standard message and data rates may apply based on your mobile carrier’s plan. We are not responsible for any SMS fees incurred by your provider.

4. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include secure access and other administrative, technical, and physical safeguards. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. 

6. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it. If you believe we may have collected data from a child, please contact us at comms@olivermechanicalinc.com.

7. Communication Preferences & Data Management

• We do not send marketing emails.
• If you receive a service- or business-related email and wish to update your preferences, contact us at comms@olivermechanicalinc.com.
• To request access, changes, or deletion of your PII, contact us at comms@olivermechanicalinc.com. We will process your request within 30 days, though residual copies may persist in backup systems for security and compliance reasons.

 

8. Third-Party Websites & Services

• Our website may contain links to third-party websites. We do not control their privacy policies or practices.
• Forms connected to third-party services, such as Paylocity.com, are governed by their respective privacy policies.

 

9. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance website functionality, analyze usage, and improve user experience. You may manage cookie preferences through your browser settings, but disabling cookies may impact site performance.

 

TERMS OF USE

Effective Date: February 10, 2025

1. Acceptance of Terms
By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree, please refrain from using our website.

2. Website Content & Intellectual Property

• All content, including text, graphics, logos, and software, is our property or used with permission. Unauthorized reproduction or distribution is prohibited.
• We reserve the right to update or remove content at our discretion.

 

3. User Conduct
You agree not to:

• Misuse the website for fraudulent, unlawful, or harmful activities,
• Attempt to gain unauthorized access to restricted areas,
• Interfere with the security, functionality, or operation of the website.

 

4. SMS Usage Clause
By providing your phone number, you consent to receive business- or service-related SMS messages from us. Customers can opt-in to receive SMS messages by replying 'YES' to an initial opt-in request sent via email.

Message frequency varies based on customer inquiries, but is typically occasional and episodic. These messages are strictly transactional, and may include appointment confirmations, service updates, and necessary communications regarding our business relationship. We do not send promotional or marketing messages via SMS.

Opting Out: To stop receiving SMS messages, reply "STOP" to any message or contact us at comms@olivermechanicalinc.com.

5. Disclaimer of Warranties
Our website is provided on an "as-is" and "as-available" basis without any warranties of any kind, express or implied. We do not guarantee that:

• The website will be error-free, uninterrupted, or secure,
• The information on our website is accurate, reliable, or complete,
• Any defects will be corrected.

 

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use or inability to use the website,
• Unauthorized access to or use of our servers and data,
• Any bugs, viruses, or technical failures.

 

7. Indemnification Clause
You agree to indemnify and hold harmless Oliver Mechanical Inc, its affiliates, and employees from any claims, damages, liabilities, or expenses resulting from:

• Your use of the website,
• Your violation of these Terms,
• Your infringement of any rights of a third party.

 

8. Modifications & Updates
We may update this Privacy Policy and Terms of Use periodically. Continued use of our website constitutes acceptance of any changes.

9. Contact Us
For questions regarding this policy, contact us at:
Oliver Mechanical Inc
comms@olivermechanicalinc.com
991 Candia Rd, Manchester, NH 03109